Snake River Pool & Spa

"I want to give a huge shout out of thanks to Erik R. From the Boise/Service Department!!! I had called my local Twin Falls SRP&S store with some new issues I was having with my 2022 Limelight Flair tub. I was luckily transferred to Erik with all my questions and explanations of the different sounds and error lights I suddenly noticed. He was so good at helping me trouble shoot the spa. After discussing it at length, he not only put up with all of my questions and confusion, he patiently and kindly taught me the what’s, why’s and what if’s of what he thought the problem might be. The trouble shooting and advice worked, for now anyway, avoiding a service call. He explained what to look for in the next few days so I would know if the issue was going to require a service call after all. I am a 64 year old female first time spa owner who has always been the only one in charge of all the upkeep, care and maintenance of my spa. The more I learn about it the better. Thank you again Erik for taking the time to help me understand what the problem might be, how to trouble shoot it and why, and assure me that if it goes on the blink again why I would need a service call at that point, AND, that it’s still under warranty for another year. Win-Win. Fantastic, above and beyond customer service at its finest. Thank you Erik R. and Snake River Pool & Spa for having him on your staff. He’s a keeper, give that guy a raise! Sincerely, Diane Shewman in Kimberly, ID"

"We had a great experience buying our hot tub from Snake River! Bob listened to what we wanted and showed us our options. He never tried to “upsell” us. Installation was prompt and easy. When we had followup questions they were answered promptly and correctly. I would highly recommend purchasing from Snake River!"

"The sales and support spa team have amazing. From offering advice on the prep for spa, even driving to our house on a rainy Sunday to inspect the pad and offering to give up a few hours to get it set correctly. Thanks Eric! They go above and beyond to give whatever assistance is needed, and make you feel like a valued customer."